Delivery Policy

For Quick Pick and website items only, delivery is free of charge for orders over £100. For Quick Pick and website orders below £100, a £20 delivery and administration fee will be charged. Hawco offers a next day delivery service for orders placed before 16:00 Monday - Friday. The delivery service is standard to all central UK.

If you require overseas or timed delivery, please call the sales office on Hawco: 01483 869070

Special Carriage Costs

When ordering online and choosing a "Special Carriage Charge" the times given are subject to a 2-hour grace period (therefore 10:30 deliveries have up to 12:30 to be delivered) and work off a next working day basis. Please make sure that if a timed carriage option is selected that someone is available to sign for the consignment as without this it will be subject to being returned to the delivery depot for a redelivery 1-2 days later.

N.B - All orders processed after 16:00, weekends or Bank Holidays are subjected to being processed the following working day

Returns Policy

A sales order return (or RMA) request must be completed online by logging into your online account. For more details, refer to How to make a return. 

Once a request has been made an automated email will be sent. This will reference a unique sales order return number (or SRT). This must be clearly displayed on the outside of the package you return. N.B. Returns will not be accepted without a sales order return number (SRT) and will be returned at the sender’s expense.

Your package should be sent to our Logistics Centre: Hawco Logistics Centre, 8 Cranfield Road, Lostock Industrial Estate, Lostock, Bolton, BL6 4SB UK
N.B. - Any returns sent to the Hawco Head Office in Godalming and not the Logistics Centre address in Bolton will be refused. This may cause excessive delay in handling the return, or possible loss if your carrier mislays the delivery.

Hawco cannot accept any liability for items which are not correctly addressed or packaged for return.

Credit or replacement product will only be issued on receipt and Hawco’s acceptance of faulty or damaged items. Items that are returned which are subsequently determined to have been damaged by the customer and or by their agent may be subject to an investigation and admin fee.

In all instances any logistical costs incurred by Hawco during this process will be chargeable.

Item(s) must be returned within 7 days of the issue of the returns number. If not returned by this date then no credit will be given. Items ordered incorrectly or that are surplus to requirements may be subject to a 20% restocking charge and will only be accepted within the first 3 months of sale and are still in the original packaging.

Returning of non stock item(s) which are surplus to requirements and/or have been incorrectly specified by the customer and have been purchased and manufactured as per the customers request and/or specification are not subject to our standard terms and conditions for warranty return and will be rejected.

N.B. No credit will be issued to any surplus items that are received damaged. The customer has a 3 day window to report items that have been received damaged, failure to do so will result in your returns claim being rejected. All deliveries and returns are subject to our standard Terms & Conditions of sale.  

See more at: Hawco Return Policy