We are recruiting for a proactive Account Development Manager who will be responsible for reaching out to new and existing customers and generating fresh buiness opportunities. 

The successful candidate will enjoy keeping in touch by phone with refrigeration and air conditioning contractors on a regular basis to identify ways in which we can help with their future projects.

This position will be ideal for anyone who likes a mix of sales, business development and account management as well as working on your own initiative.

Ideally, you will have previous experience of the HVACR industry but we are interested in anyone who has worked in a similar B2B telesales role.

Initially, we will ask you to reestablish contact with customers who haven't heard from us in a while. You will need to reintroduce us as a company and remind them of our portfolio of parts and equipment. Most of the people you talk with will be familiar with our company already - but they will need some education on everything we have to offer. 

You will work alongside our inside sales team, with additional support from our technical team, to specify the right equipment for a project, raise quotations and convert these into orders. You will also work closely with our marketing manager to follow up on leads generated by our marketing campaigns. 

• Contact existing customers and find out how we can help them
• Learn more about the customer businesses to help match them with the right products
• Introduce us to new companies identified by our marketing campaigns
• Answer customer questions about our company and products
• Raise quotes and negotiate prices 
• Convert sales leads into orders
• Highlight opportunities to be followed up in person by external sales reps
• Keep customer records up-to-date on our database

Applicants should be able to demonstrate experience in the following areas:

• Previous experience of telesales
• Ability to build rapport and develop strong customer relationships
• Strong communication and negotiation skills
• Can-do adaptable attitude to challenges
• Good commercial understanding
• Ability to prioritise, organise and plan your own activity 
• Desire to develop a strong technical understanding
• Keep a cool head under pressure
• Maintain perseverance 

Previous experience or interest in an engineering field will be an advantage - but full market and product training will be provided

Hawco is a supplier of specialist components, spanning all aspects of refrigeration, air conditioning, process heating and temperature control systems. 

We support around 2000 contractors and service engineers across the UK with parts and equipment, backed up by our in-depth product knowledge. We stock 2,500 of our most popular items for immediate dispatch from our UK warehouse – with over £4 million of goods held at any one time. We also provide expert technical advice on the design and specification of refrigeration and air conditioning systems. 

We also work with a diverse range of manufacturers in the UK, Europe and North America, supplying specialist components to engineers, R&D designers, and procurement managers. We are often involved from an early stage in the design process, to help specify the right parts and equipment. We pride ourselves on going beyond the basic technical requirements of a project by enquiring about an application as a whole – as well as what matters commercially to our customers. 

Hawco began as a family business in 1973. We now have an annual turnover of £30M.