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Delivery & Returns
For Quick Pick and website items only, delivery is free of charge for orders over £50.00. For Quick Pick and website orders below £50.00, a £15.00 delivery and administration fee will be charged.
Hawco offers a next day delivery service for orders placed before 4pm. The delivery service is standard to all central UK. If you require overseas or timed delivery, please call the sales office on Hawco: 01483 869070
An RMA request must be completed online at http://hawco.returnsportal.net/
If approved, an automated RMA email will be sent. This will reference a unique RMA number. The automated RMA approval email will prompt you to log into the online returns system and print off the RMA packing slip, which is to be affixed to the outside of the packaging.
N.B. Returns will not be accepted without a returns authorisation number (RMA) and will be returned at the sender’s expense.
When you have your returns authorisation number (RMA), please ensure you send the return to our Logistics Centre:
Hawco Logistics Centre,
8 Cranfield Road,
Lostock Industrial Estate,
N.B. - Any returns sent to the Hawco Head Office in Godalming and not the Logistics Centre address in Bolton will be refused. This may cause excessive delay in handling the return, or possible loss if your carrier mislays the delivery. Hawco cannot accept any liability for items which are not correctly addressed or packaged for return.
Credit or replacement product will only be issued on receipt and Hawco’s acceptance of faulty or damaged items. Items that are returned which are subsequently determined to have been damaged by the customer and or by their agent may be subject to an investigation and admin fee. In all instances any logistical costs incurred by Hawco during this process will be chargeable.
Item(s) must be returned within 7 days of the issue of the returns number. If not returned by this date then no credit will be given.
Items ordered incorrectly or that are surplus to requirements may be subject to a 20% restocking charge and will only be accepted within the first 3 months of sale and are still in the original packaging. Items ordered in specifically may be refused entirely.
N.B. No credit will be issued to any surplus items that are received damaged.
The customer has a 3 day window to report items that have been received damaged, failure to do so will result in your returns claim being rejected.
All deliveries and returns are subject to our standard Terms & Conditions of sale. - See more at: http://hawco.returnsportal.net/ReturnPolicy/